FAQ / SUSHI & CO.
Frequently asked questions
Everything you need to know before ordering: shops, deliveries, opening hours, allergens and payments. Can't find the answer? +351 915 133 933 or geral@sushico.pt.
Where are the Sushi & Co. shops?
We have two shops: Porto, at Rua do Campo Alegre, 1578, 4150-176 Porto; and Braga, at Av. Alfredo Barros, 72, 4715-350 Braga. They work for pickup and home delivery (we don't have table service).
Do you deliver across the whole city?
Coverage depends on your postcode. Choose "Delivery" and enter your postcode at sushico.pt/menu. The system checks in seconds whether your area is served, which shop serves it and what delivery fee applies.
How long does delivery take?
On average 30 to 45 minutes from the time slot you choose at checkout (the slot is when the order is ready to leave). At peak times (Friday and Saturday dinner) the first slots sell out, so it pays to order a little in advance.
What's the minimum order?
For home delivery the minimum is 15 €. You can order below that amount, but a small extra fee applies (shown at checkout). For pickup in store there's no minimum: order any amount.
Which payment methods do you accept?
Online: MB WAY (fastest, push approval on your phone), Multibanco (a reference for any ATM or home banking) and Visa/Mastercard card. On delivery or pickup we also accept cash and Multibanco terminal on site.
Do you have vegetarian or vegan options?
Yes. On the menu you'll find, among others, the Veggie Menu (10, 16 and 32 pieces), Go Vegan!, Vegan Shimeji Mushroom Poke, Hot Veggie, Veggie Temaki, Veggie Hosomaki and Vegetable Gyozas. To confirm what is strictly vegan (some sauces may contain fish or egg), ask the shop before ordering.
Do you have gluten-free options?
Most sushi is gluten-free (rice, fish, nori). However, regular soy sauce contains gluten, as do tempura items. If you have coeliac disease, let the shop know before ordering: we have gluten-free soy sauce.
Which allergens are present in the dishes?
We publish allergen information for every product at sushico.pt/alergenios, with a filter by allergy. The most common in our dishes are: fish, shellfish (shrimp), molluscs (squid), soy, sesame seeds, gluten (in tempura items) and milk (in Philadelphia cream cheese). If you have a severe allergy, contact us before ordering: +351 915 133 933.
Can I buy vouchers or gift cards?
Vouchers and gift cards are coming soon. In the meantime, for gifts talk to us at geral@sushico.pt.
Do you take orders for events or catering?
Yes. We do weddings and other events, with the option of a sushi chef on site. For a quote and availability, email eventos@sushico.pt.
How do I track my order in real time?
After checkout you receive an email with a unique, private link. That link shows your order status in real time: received → being prepared → out for delivery → arrived. You don't need an account to track your order.
What if my order is late or something goes wrong?
Contact the shop directly: +351 915 133 933. For formal complaints or refund requests, email geral@sushico.pt with your order number. In eligible cases we issue a credit note or a SEPA refund (IBAN).
How do I know if my area is covered?
Go to sushico.pt/menu, choose "Delivery" and enter your postcode. In seconds you'll see whether your area is covered, which shop serves it and the applicable delivery fee.
